Sponsored by the Institute of the Black World 21st Century’s Black Family Summit, the Community Cares Listening Line is a culturally responsive helpline operating in the NY/NJ metropolitan area. The helpline provides free emotional support and resource information to callers in need.

Our Project

The Institute of the Black World 21st Century Black Family Summit (IBW/BFS) has developed a culturally responsive helpline to address the impact of the COVID-19 pandemic on African Americans and people of African descent who are employed as first responders and essential workers.

The Community Cares Listening Line is a culturally responsive helpline operating in the NY/NJ metropolitan area. First responders and essential workers of African descent are the targeted population. The helpline provides free emotional support and resource information to callers in need.

Our Callers

The employment categories include but are not limited to; medical staff, EMTs, law enforcement, correction officers, firefighters, teachers and school staff, grocery store workers, public transit workers, nursing home staff, transporters, food service workers, custodial staff, security guards, drivers, postal service staff, morgue staff, funeral home workers.

Our Helpline Volunteers

The Community Cares Listening Line is grounded in a framework that recognizes the healing value of community and the importance of listening with empathy and instilling hope. Local chapters affiliated with the National Association of Black Social Workers and the Association of Black Psychologists endorsed the project and recruited many of our volunteer listeners.

Our Operations

• Callers can reach us at (877) 719-1117
• Calls are dispatched to a volunteer listener on duty
• Helpline operates 7 days a week 8:00 AM – 11:00 PM
• Our administrative operations contact number is (929) 356-6201
• Email: bfslisteningline@gmail.com
• Like us on Facebook @communitycareslisteningline
• Website: https://ibw21.org/community-cares-listening-line/

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