1-877-719-1117
Free mental and emotional support for first responders and essential workers to help keep you going, while you keep everyone else going.
Sponsored by the Institute of the Black World 21st Century’s Black Family Summit, the Community Cares Listening Line is a culturally responsive helpline operating in the NY/NJ metropolitan area. The helpline provides free emotional support and resource information to callers in need.
Our Project
The Institute of the Black World 21st Century Black Family Summit (IBW/BFS) has developed a culturally responsive helpline to address the impact of the COVID-19 pandemic on African Americans and people of African descent who are employed as first responders and essential workers.
The Community Cares Listening Line is a culturally responsive helpline operating in the NY/NJ metropolitan area. First responders and essential workers of African descent are the targeted population. The helpline provides free emotional support and resource information to callers in need.
Our Callers
The employment categories include but are not limited to; medical staff, EMTs, law enforcement, correction officers, firefighters, teachers and school staff, grocery store workers, public transit workers, nursing home staff, transporters, food service workers, custodial staff, security guards, drivers, postal service staff, morgue staff, funeral home workers.
Our Helpline Volunteers
The Community Cares Listening Line is grounded in a framework that recognizes the healing value of community and the importance of listening with empathy and instilling hope. Local chapters affiliated with the National Association of Black Social Workers and the Association of Black Psychologists endorsed the project and recruited many of our volunteer listeners.
Our Operations
- Callers can reach us at (877) 719-1117
- Calls are dispatched to a volunteer listener on duty
- Helpline operates 7 days a week 8:00 AM – 11:00 PM
- Our administrative operations contact number is (929) 356-6201
- Email: bfslisteningline@gmail.com
- Like us on Facebook @communitycareslisteningline
- Website: https://ibw21.org/community-cares-listening-line/
Latest CCLL Post
Black Family Summit
A collaborative of national Black professional organizations convened by The Institute of the Black World 21st Century that are dedicated to promoting holistic principles, policies and practices to strengthen Black families. For more info visit www.ibw21.org/bfs
IBW21.ORG/BFS